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Blended Learning with Eliesha

Eliesha is able to incorporate a range of interventions and learning technologies into our blended solutions. We make use of, for example, the convergence of new communication tools e.g. mobile, laptops, tablets, web services, webinars, together with social learning media and can combine these into effective learning solutions.

Key features

Solutions tailor made for your requirements

A perfect fit

We design and deliver quality blended learning solutions that can be better managed, accessed, delivered, supported and evaluated.

Our blended learning solutions connect to the required business objectives, with delivery at lower costs and with greater flexibility, efficiency and impact. 

Working together

Eliesha recognises we have a significant role in supporting our clients to gain as much value as possible from their investment in learning and development. 

We work in a collaborative dialogue, designing the most appropriate blended Leaning and Development solution to meet their needs. Our solutions focus upon consistently improving performance and driving bottom-line results.

Learning methods

We include a range of methods and approaches such as:

  • Face to face workshops
  • Bitesize events
  • Masterclasses
  • Self-assessment psychometrics and tools
  • Online and e-learning
  • Discussion, debate and reflection
  • Experiential learner and group activities
  • Distance Learning
  • Coaching and Mentoring
  • Online Videos           
  • Work-based assessment and projects
  • Role play scenarios
  • Neuro Linguistic Programming
  • 360 feedback
  • Action Learning Sets

Case studies

Context

The Tyne & Wear Fire and Rescue Service (TWFRS) required a Leadership and Management Development Programme consisting of a series of ILM qualifications and a Neuro Linguistic Programming workshop.

The programme had to cater for all delegates and needed to be designed to reflect their availability as they worked in two distinct shift patterns:

  • Office Staff - Monday to Friday, flexible hours 37.4hrs per week
  • Operational Staff - two day shifts (9am-6pm), two night shifts (6pm-9am) and 4 days off over an 8 day cycle.

Objectives

Eliesha took over a contract for a Leadership and Management Development Programme from a previous supplier and we had to improve the content, delivery and support provided including bridging the gap between the previous suppliers’ certificate and the new diploma qualifications.

The ILM qualifications consist of:

  • Level 3 Certificate (Effective Management) and Diploma (Leadership & Management)
  • Level 3 Award and Certificate in Coaching
  • Level 5 Certificate and Diploma in Leadership & Management

TWFRS has won awards for diversity and we also had to produce a detailed plan to enhance the ILM diversity unit.

Solution

To deliver the wide range of qualifications and associated development paths - and in consideration of limited delegate availability - our L&D consultants designed an innovative blended programme which contained the following activities:

  • Face to Face Workshops
  • Facilitated Action Learning Sets (ALS)
  • Coaching Practice
  • Distance Learning
  • Assessment & Assessor Support
  • Online learning activities/resources

The face to face workshops provided delegates with the underpinning knowledge and understanding for each topic covered. The workshops were designed to be highly participative, stimulating and enjoyable, incorporating interactive exercises for individuals and groups, discussion, storytelling, time for reflection and recap and action planning.

For the coaching qualifications, delegates received 1:1 coaching and began coaching other delegates in workshops in order to gain experience and confidence.  Then, in order to apply and support their learning, they coached or mentored others of their choice in the workplace and reflected upon and recorded their experience in a coaching diary.

To take into consideration the participants shift patterns - and to control costs - the ILM face to face units were reinforced by a range of ILM distance learning units to offer a blended qualification. The distance learning was supported by custom written management development workbooks covering the key topics in straightforward and accessible language.

Each delegate completed ILM assignments and short form questionnaires which demonstrated the practical application of the topics covered and consolidated their understanding. Our assessors provided detailed individual feedback in writing and on a 1:1 basis via telephone or email.

These activities were supported by facilitated ALS’s to ensure the learning was fully understood, embedded in the workplace and allowed delegates to explore their own challenges linked to the themes discussed in their ILM units.

Selected delegates also attended a practical one day neuro linguistic programming workshop, giving them the opportunity to try out innovative techniques for business leadership, development, coaching and personal excellence.  The workshop consisted of a mixture of individuals, pairs and group work, with an emphasis on experiential learning.

Outcome

The flexibility of the above approach offered considerable benefits for TWFRS and the delegates. They gained a wide range of recognised qualifications, applied their learning in a consultative and collaborative environment, received individual and group support and undertook both face to face and distance learning approaches which supported the limitations of their availability due to the nature of their work. Delegates were delighted by the detailed feedback they received which greatly supported their learning.

Vale Europe

Management Development Programme

Context

As part of equipping their people with the skills, knowledge and behaviours to deliver their vision, Vale Europe wanted to embed their desired culture throughout the organisation.  This is based on trust, openness and honesty, a desire to achieve everyone’s full potential and to support their significant corporate and social responsibility.  All staff needed to work in and establish a trusting, safe and enjoyable work environment with an awareness of the need for openness, honesty and resilience.  Vale Europe wanted a programme that would develop these behaviours and equip and enable their managers to fully understand, appreciate and apply their responsibilities to:

  • Support the corporate vision
  • Understand their role in the management structure
  • Support positive and enabling behaviour
  • Support all staff appropriately
  • Understand the needs, aspirations of the business and the individual
  • Develop self, individual and team performance

Eliesha was awarded a contract to design and deliver a Management Development Programme to 3 cohorts of managers over a 3 year period.

Objectives

The aim was to design and deliver a bespoke accredited Management Development Programme for Vale Europe and their Middle Management team.

The following individual modules were identified:

  • Leadership/Managing People
  • Coaching/Mentoring Skills
  • Managing a Budget/Elementary Finance
  • Interpersonal Skills
  • Building the Team
  • HR Internal Processes
  • Change Management

Solution

Following detailed discussion with Vale Europe, Eliesha designed and developed a blended accredited programme consisting of four face to face workshops and assessment in the form of formal assignments. The programme incorporated:

  • MBTI for each participant
  • MTQ 48 Mental Toughness questionnaire for each participant
  • Face to Face Workshops (four x 2-day workshops - including use of role play actors):
    • You as a Leader and Manager
    • Communication and the Coach
    • Leading a Team in a Changing Environment
    • Managing the Person (HR Procedures)
  • Accreditation with the Institute of Leadership and Management (completion of assignments) to achieve an Level 5 Award in Leadership and Management
  • Face to Face meetings with individual delegates and line managers
  • Support during and post-workshops
  • Management and administration service for the programme
  • Final presentation ceremony by the Chief Executive Officer

The programme design embedded Vale Europe’s behavioural expectations, values, objectives, policies and the requirements of ILM.

The relationship with the client was very much one of partnership working, with learning and knowledge transfer both ways.  Design and delivery of the programme was undertaken by Eliesha L&D Consultants.

There is compelling evidence about the effectiveness of positive manager engagement within the implementation and delivery of training programmes. In terms of impact, managers can substantially influence learner attitudes prior to training and the work environment after training in order to increase performance post training. To support this process, Eliesha provided a guide so that Line Managers understood the programme intent, content and timings.  Vale Europe asked their Line Managers to commit to releasing their staff to this programme and to act as mentors in supporting the opportunities to embed the learning.  This included:

  • Agreeing and communicating the learning objectives for members of staff ahead of the programme and at key intervals between workshops.  The objectives were focused on what the individual should expect to gain from the learning, how they would apply that learning immediately in the work place and how you would know that this had been achieved
  • Releasing staff and encouraging their attendance at every workshop and to take a full and active part in the two professional discussions that were planned throughout the programme
  • Providing meaningful opportunities, in line with individual Career and Succession Planning, to embed and practice new skills
  • Supporting staff in completing their assignments
  • Acting as a mentor and coach to staff by actively discussing the programme outcomes and methods to apply the learning
  • Ensuring that the code of conduct is followed

Outcome

Vale Europe’s own internal evaluations were completed by all delegates after each course and analysed internally, the results of the analysis were provided to Eliesha.  In summary, the first cohort of delegates all successfully completed their ILM Level 5 Award in Leadership and Management and all the evaluation results averaged across all workshops were excellent. 

Corporate feedback at the presentation event and at a full project review with the Management Board was extremely positive with clear indications that the desired skills and behaviours were manifestly being shown in the workplace.  The organisation were very successful in achieving recognition through the Shingo award on continuous improvement and the programme has been further developed in support of this.

Our accreditations and affiliations

CMI ILM Approved Centre Iosh Agored Cymru Chas SGS ISO 14001 SGS ISO 9001 Cyber Essentials Prince2 Training Organisation Better Business Cases
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