Royal Mail embarked on one of the largest organisational change programmes in the UK. The introduction of new technology and ways of working to its Royal Mail Letters operational sites across the UK impacted on approximately 100,000 employees - operational managers, postmen and women.
This major transformation programme involving the installation of new equipment to speed up and modernise the businesses processes required the development and up skilling of Royal Mail people to meet the changes. The people within the scope of this project where the first line operational managers.
Performing Today, Transforming Tomorrow (PTTT2) was one of the projects used to help deliver this change by having a clear focus on performance management. The project was rolled out to all Royal Mail’s first line managers across the UK during 2010 and 2011.
Eliesha was awarded the contract to deliver the one day Performance Management workshop to 6,000 first line managers, based in eleven regions throughout the UK.