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At a glance

Our pearls of wisdom® have been mapped to UK National Leadership and Management learning objectives and standards.


Our clients can select from over 220 pearls of wisdom® within 16 categories or our subject matter experts can design and develop bespoke pearls of wisdom® tailored to your business needs.   

Case studies

University of Birmingham

ILM Level 5 Certificate in Coaching and Mentoring


The University of Birmingham is a Russell Group University and is committed to the highest levels of academic excellence in both teaching and research. Russell Group Universities operate globally, combining a large number of international students and academic staff from many different countries with a strong role and influence within their regional community. Through their outstanding research and teaching, unrivalled links with businesses and a commitment to civic responsibility, Russell Group universities make an enormous impact on the economic, social and cultural wellbeing of the UK.

Within this context, the University of Birmingham’s People and Organisational team have a long-term vision of building a Coaching Academy to provide a professional coaching provision.


Eliesha was contracted by the University to design and deliver an accredited Coaching Programme with the objective of creating qualified internal coaches. They required the coaching programme to be practice-based, accredited and to comply with the existing documentation and templates of their Coaching Academy. Each coach assigned to the programme had to commit to undertake several hours of internal coaching for the Academy after qualifying and to continue developing their coaching skills at the end of the programme.


A partnership approach was adopted at the outset, with an Eliesha Consultant spending time at the University in order to gain a deep insight into what the programme sponsor wanted to achieve.

Eliesha designed and delivered an ILM Level 5 Certificate in Coaching Programme which consisted of three mandatory units introducing the key aspects of coaching and mentoring.

  • The first unit, ‘Understanding the Skills, Principles and Practice of Effective Management Coaching and Mentoring’, enabled learners to understand the role and contribution of coaching and mentoring, and build a business case.
  • In ‘Undertaking Management Coaching or Mentoring in the Workplace’ learners were required to demonstrate their ability to plan, deliver and review at least 12 hours coaching and mentoring in the workplace.
  • The final unit of the Certificate, ‘Reviewing Own Ability as a Management Coach or Mentor’, gave learners the ability to critically review their own personal qualities, skills and competence.

The programme consisted of four one-day workshops, two supervision days and the submission of three assignments.

To further embed the learning, and to support the delegates outside the face-to-face interventions, Eliesha provided each participant with access to our innovative pearls of wisdom® online products.  pearls of wisdom® are 3-4 minute animated videos covering a wide range of essential management and leadership models. Our L&D team liaised with the University to identify 40 relevant pearls of wisdom® aligned to the Coaching Programme consisting of:

  • Lencioni's 5 Temptations of Leaders
  • Covey's 13 Trust-Building behaviours
  • Emotional Intelligence Journey
  • Giving Constructive Feedback
  • Political Awareness
  • Resilience - Seven Learnable skills
  • SMART objectives
  • The Power of Values
  • Your Development - Organisational Objectives
  • Authentic Leadership
  • Change - Kubler Ross Curve
  • Change House
  • Communication - Importance in a Manager's Role
  • Communication - Barriers to Communication
  • Developing Your Influencing Skills
  • Emotional Intelligence - Introduction
  • Fierce Conversations
  • Kotter on Management & Leadership
  • Situational Leadership - Hersey & Blanchard Model
  • Trust - Covey's 5 Waves
  • Unfreeze for Change
  • Balancing Authenticity and Skills
  • Effective Action Planning
  • Emotional Wake of Changes in Teams
  • Feedback - Giving Constructive Feedback
  • Getting Leadership Right
  • Identifying areas to Improve Yourself
  • Impact of Having Wrong Style of Leadership
  • Stress - Human Function Curve
  • Prioritising Tasks - Urgent and Important
  • Time Management - Prioritising Tasks
  • GROW Model
  • Unconscious Bias
  • Using Sensory Language and Meta-communication
  • 4 levels of Listening
  • Empathy
  • Focus, Openness, Energy
  • Johari
  • Mind-set of a Coach
  • STEPPA Coaching Model

Following the successful use of the pearls of wisdom®, the University requested they be made available to all staff throughout the University.


The programme is being embraced fully by the University of Birmingham. The partnership approach adopted at the outset meant that Eliesha was in constant communication with the client and had a real understanding of their needs and expectations.

Following the University’s enthusiastic approval of the programme design, Eliesha has commenced delivery of the programme and the first cohort is almost complete with the second having attended their first workshop. Further cohorts are planned for mid-late 2015. Once the first cohort has completed the programme they will take their place in the University’s Coaching Academy.


Welsh Government has an ongoing requirement to ensure that all staff have a clear understanding of excellent governance and practice it in discharging their responsibilities as Civil Servants.

To promote this, David Richards, Director of Governance in Welsh Government, developed a programme called ‘Monsters and Trolls - the Slayers’ Guide and Things that go Bump in the Night’ which included a 90-minute presentation and supporting material.  Delivered in a humorous but highly informative way this programme has been delivered to a large number of staff during a lecture style approach that involves David and his support staff visiting Welsh Government offices across Wales.


This approach was a time consuming and resource intensive method of delivery. Welsh Government was therefore looking for a method to reach more staff with the same level of richness that the existing delivery approach provided.


After discussion with the major stakeholders, an approach was developed that would utilise Eliesha’s highly innovative pearls of wisdom® products in an exciting way to capture all the key aspects of the face to face programme, incorporate scripts, videos and support material from the existing programme and recreate, through the use of suitable animation, its humour and outcomes.

The final product, consisting of 10 pearls of wisdom® and supporting material, was then integrated onto the Eliesha Learning Management System for access by all Welsh Government staff allowing it to be monitored and reported on.

When designing the pearls of wisdom® in detail, Eliesha echoed the Monsters and Trolls metaphor throughout - particularly the Trolls analogy, being the ‘things that can get in the way of good governance’ - so that this language appeared throughout the programme. We also incorporated some of David Richards’s voice clips/anecdotes to embed his unique and engaging style into the end product.

The pearls of wisdom® were used to structure the input of the various concepts that were key to the delivery of the overall Governance message. For the Nolan Principles, for example, the pearls of wisdom® delivered the background behind the development of each principle, which was then brought into context with examples. The Slayer’s Seven Guides were designed to sit across five pearls of wisdom®. This allowed flexibility in delivery whilst using time effectively and anecdotes were used to enhance the experience.

The programme was also repurposed using discrete pearls of wisdom® including the Civil Service Code, Nolan Principles and Values to incorporate in other online products including Introduction to Legislation and Reception Stage One. This demonstrated the versatility of the product and value for money through effective reuse.


The client and senior stakeholders were delighted with the end product and the quality and effectiveness of design and delivery.  In addition to being available to the 5500 staff in Welsh Government it was incorporated into programmes for the wider Welsh public sector including the Wales Audit Office.

The Monsters and Trolls Governance training was delivered throughout Wales resulting in significant reduction in costs at a time of continuing budget constraints.

Work is now ongoing to integrate the programme and individual associated pearls of wisdom® onto the Welsh Government Internet site for wider distribution to the public servants and those working alongside the Welsh Government.

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