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Our pearls of wisdom® have been mapped to UK National Leadership and Management learning objectives and standards.

Case studies

Leicester Police

pearls of wisdom®

Context

Eliesha has designed and delivered a Leadership of Place generic non-accredited leadership programme to organisations within Leicestershire such as the County Council, Leicester City Council, Fire and Rescue Service, Leicester Police, NHS, voluntary organisations and a number of small rural councils.  The programmes’ structure and content aimed to deliver the right mix of underpinning academic thinking, knowledge, skills and abilities (including motivation and belief) to enable participants to understand, prepare for and deal with current and future learning.

During the delivery of this programme Leicestershire Police requested support from Eliesha to enhance the development of their staff and to further embed their learning by the provision of Eliesha’s innovative pearls of wisdom® products. pearls of wisdom® are a series of animated bite-size videos designed to deliver 3-4 minute blasts of mobile wisdom to time-deprived learners.  These 3-4 minute animations are accessible from a range of devices including smart phones, tablets and laptops.  They provided Leicestershire Police with a cost effective way to deliver learning and enabled the individual learners to access materials at any time of day or night.  For the client, this provided a flexible, cost-effective and rapid way to improve upon their learning experience by reinforcing learning from the classroom sessions - helping to deliver a greater return on their investment.  

In consultation with the client, Eliesha supplied 21 pearls of wisdom® to Leicester Police, these included:

Introducing Emotional Intelligence

Introduces Daniel Goleman’s emotional intelligence theory and how we have the ability to control our emotions and work them to our advantage. It gives examples of how we might react in certain situations and how we can practice and improve control of our emotions.

The Emotional Intelligence Journey

Introduces the emotional intelligence four box model and takes the learner on a journey through the four stages of the model to illustrate the case for developing emotional intelligence.

SMART Objectives

Gives the learner a sound appreciation of the value of using SMART objectives and gets them to think about the consequences if they do not set out performance expectations clearly. It provides them with pointers on how to write effective SMART objectives that will enable them to measure achievement against expectations.

Understanding Empathy

Looks at how empathy can help the learner improve the way they work with others and encourages them to think about how they see and experience things from the other person’s point of view. It shares Covey’s ideas on how to improve your ability to work well with others to develop trust and build strong relationships in the workplace.

Barriers to Communication

Examines common barriers to communication, their causes, and what can be done to resolve them.

Action Centred Leadership

Introduces a classic model from John Adair, Action Centred Leadership. It looks at the importance of balancing the needs of the Team, Task and Individual.

Kotters 8 Step Change Model

Takes the learner through Kotter's '8 Step Change Model'. It describes actions at each stage and how applying the model can make the change happen in reality.

Resilience

Introduces research showing that there are some elements amongst the things that make us resilient that are learnable skills. By being clear on the seven skills and creating a development strategy against them, we can each increase our levels of personal resilience.

Self-Assessment - Don’t Just Self Assess

Looks at the benefits of not just sticking with your own self-assessment when it comes to personality profiles and questionnaires. Use the opportunity to understand how others perceive you to develop the right things.

Mindset of Coach

Explores how the mindset and beliefs of the coach affect coaching and how a coach can equip themselves with an effective coaching mindset.

Situational Leadership

Introduces the learner to the Situational Leadership model by Paul Hersey and Ken Blanchard. It explains the progression curve from high direction through to low direction and provides them with a practical example of adopting the most appropriate style.

Boosting Your Feedback

Introduces the learner to BOOST; a framework for planning how to give effective feedback and avoid the common pitfalls associated with giving negative feedback to someone.

Opportunities and Ways to Learn

Looks at the different ways of learning and encourages the learner to think beyond the traditional methods. It highlights the importance of understanding different learning styles and matching learning opportunities to their own and others preferred styles.

Prioritising Tasks

Considers the dynamics of the urgency and importance of a task. So often we get distracted by the urgency of a task without checking to see whether it is important enough to warrant our time. It will enable learners to manage their ‘urgentitis’.

Two Views on Disability

Presents two major models of disability - the Medical Model and the Social Model. Both provide a framework for understanding information about people, classifying disability and how we see people in our society.  The two models consciously or unconsciously influence our thinking, action and behaviours.

Kubler Ross Change Curve Explained

Takes a first look at the Kubler-Ross Change Curve and explores the effect of change on performance as we process our emotions to that change.

The Kubler Ross Change Curve – Manager’s Guide

Looks at the practical application of the Kubler Ross Change Curve for the manager. It discusses the managers role in supporting others through the stages until the change is embraced.

Blake and Mouton Grid

Looks at the Blake and Mouton grid which considers the dynamics between Task and Person orientation. The five differing Management styles are discussed here.

McKinsey Seven S Change Model

Introduces the Seven S model from Tom Peters. Each ‘S’ represents an important aspect of the business and shows how they interact with each other. During projects and change, deal with each of the seven S’s, or accept the consequences.

Tannenbaum and Scmidt

Explains Tannenbaum and Schmidt's 'leadership continuum' and how the degree of authority displayed by the leader impacts on the area of freedom experienced by subordinates. There are examples of how using the wrong and right styles, and levels of authority, affect performance and the morale of staff.

Effective Presentations

Looks at techniques from John Adair to help ensure the learners next presentation is effective. He highlights six clusters that shape an effective presentation and the video also covers the six principles of effective speaking to make sure that your presentation not only looks good, but that you deliver it well.

University of Birmingham

ILM Level 5 Certificate in Coaching and Mentoring

Context

The University of Birmingham is a Russell Group University and is committed to the highest levels of academic excellence in both teaching and research. Russell Universities are to be found in all four nations and in every major city of the UK.  They operate globally, attracting international students and academic staff from many different countries, but also have a strong role and influence within their regional and local community. Through their outstanding research and teaching, unrivalled links with businesses and a commitment to civic responsibility, Russell Group universities make an enormous impact on the economic, social and cultural wellbeing of the UK.

Within this context, the University of Birmingham’s People and Organisational team have a long term vision of building a Coaching Academy to provide a professional coaching provision. 

Objectives

Eliesha was contracted by the University to design and deliver an accredited Coaching Programme with the objective of creating qualified internal coaches. The University required the coaching programme to be practice-based, accredited and to comply with the existing documentation and templates of their Coaching Academy. Each coach assigned to the programme had to commit to undertake several hours of internal coaching for the Academy after qualifying and to continue developing their coaching skills at the end of the programme.

Solution

A partnership approach was adopted at the outset with an Eliesha Consultant spending time at the University in order to gain a deep insight into what the programme sponsor wanted to achieve.

Eliesha designed and delivered an ILM Level 5 Certificate in Coaching Programme which consisted of three mandatory units which introduced the key aspects of coaching and mentoring.

  • In the first unit, ‘Understanding the Skills, Principles and Practice of Effective Management Coaching and Mentoring’, the aim was to enable learners to understand the role and contribution of coaching and mentoring, and build a business case.
  • In ‘Undertaking Management Coaching or Mentoring in the Workplace’ learners were required to demonstrate their ability to plan, deliver and review at least 12 hours coaching and mentoring in the workplace.
  • The final unit of the Certificate, ‘Reviewing Own Ability as a Management Coach or Mentor’, aimed to give learners the ability to critically review their own personal qualities, skills and competence.

The programme consisted of four x 1 day workshops, two supervision days and the submission of 3 assignments.

To further embed the learning, and to support the delegates outside the face to face interventions, Eliesha provided each participant with access to our pearls of wisdom® innovative online products.  pearls of wisdom® are 3-4 minute, dynamic animated videos covering a wide range of essential management and leadership models. Our L&D team liaised with the University to identify 40 relevant pearls of wisdom® aligned to the Coaching Programme consisting of:

  • Lencioni's 5 Temptations of Leaders
  • Covey's 13 Trust-Building behaviours
  • Emotional Intelligence Journey
  • Giving Constructive Feedback
  • Political Awareness
  • Resilience - Seven Learnable skills
  • SMART objectives
  • The Power of Values
  • Your Development - Organisational Objectives
  • Authentic Leadership
  • Change - Kubler Ross Curve
  • Change House
  • Communication - Importance in a Manager's Role
  • Communication - Barriers to Communication
  • Developing Your Influencing Skills
  • Emotional Intelligence - Introduction
  • Fierce Conversations
  • Kotter on Management & Leadership
  • Situational Leadership - Hersey & Blanchard Model
  • Trust - Covey's 5 Waves
  • Unfreeze for Change
  • Balancing Authenticity and Skills
  • Effective Action Planning
  • Emotional Wake of Changes in Teams
  • Feedback - Giving Constructive Feedback
  • Getting Leadership Right
  • Identifying areas to Improve Yourself
  • Impact of Having Wrong Style of Leadership
  • Stress - Human Function Curve
  • Prioritising Tasks - Urgent and Important
  • Time Management - Prioritising Tasks
  • GROW Model
  • Unconscious Bias
  • Using Sensory Language and Meta-communication
  • 4 levels of Listening
  • Empathy
  • Focus, Openness, Energy
  • Johari
  • Mind-set of a Coach
  • STEPPA Coaching Model

Following the successfully use of the pearls of wisdom®, the University requested they be made available to all of their staff throughout the University.

Outcome

The programme is being fully embraced by the University of Birmingham. The partnership approach adopted at the outset meant that Eliesha was in constant communication with the client and had a real understanding of their needs and expectations. 

Following the University sign-off of the programme design, Eliesha has commenced delivery of the programme and the first cohort is almost complete with the second having attended their first workshop. Further cohorts are planned for mid-late 2015. Once the first cohort has completed the programme they will take their place in the University’s Coaching Academy. 

Context

Welsh Government has an ongoing requirement to ensure that all staff have a clear understanding of, and practice, excellent governance in discharging their responsibilities as Civil Servants.  

To promote this, David Richards, Director of Governance in Welsh Government, developed a programme called ‘Monsters and Trolls’, the Slayers’ Guide and Things that go Bump in the Night that provided a 90 minute presentation and supporting material.  Delivered in a humorous but highly informative way this programme has been delivered to a large number of staff during a lecture style approach that involves David and his support staff visiting Welsh Government offices across Wales.

Objectives

This approach was a time consuming and resource intensive method of delivery. Welsh Government was therefore looking for a method to reach more staff with the same level of richness that the current delivery approach provided.

Solution

After discussion with the major stakeholders an approach was developed that would utilise Eliesha’s highly innovative pearls of wisdom® products in an exciting way to capture all the key aspects of the face to face programme, incorporate scripts, videos and support material from the programme and recreate, through the use of suitable animation, the humour and outcomes of the existing programme.

The final product, consisting of 10 pearls of wisdom® and supporting material, was then integrated onto the Eliesha Learning Management System for access by all Welsh Government staff allowing it to be monitored and reported on.

When designing the pearls of wisdom® in detail, Eliesha echoed the Monsters and Trolls (M&T) metaphor throughout - particularly the Trolls analogy, being the ‘things that can get in the way of good governance’ - so that this language appeared throughout the programme. We also incorporated some of David Richards’s voice clips/anecdotes to embed his unique and engaging style into the Monsters and Trolls product.

Eliesha pearls of wisdom® were used to structure the input of the various concepts key to the delivery of the overall Governance message. For the Nolan Principles, for example, the pearls of wisdom® delivered the background behind the development and explanation of each principle, which was then brought into context by examples on the video. The Slayer’s Seven Guides were designed to sit across 5 pearls of wisdom®. This allowed flexibility in delivery whilst using time effectively and anecdotes were used to enhance the experience.

 

The programme was also ‘repurposed’ using discrete pearls of wisdom® including the Civil Service Code, Nolan Principles and Values to incorporate in other online products including Introduction to Legislation and Reception Stage One.  This demonstrated the versatility of the product and value for money through effective reuse.

Outcome

The client and senior stakeholders were delighted with the product, quality and effectiveness of design and delivery.  In addition to being available to the 5500 staff in Welsh Government it is now incorporated into programmes for the wider Welsh public sector including the Wales Audit Office.  

The Monsters and Trolls Governance training was delivered throughout Wales resulting in significant reduction in costs at a time of continuing budget constraints.

Work is now ongoing to integrate the programme and individual associated pearls of wisdom® onto the Welsh Government Internet site for wider distribution to the public servants and those working alongside the Welsh Government.

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