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Specialist subjects

Our Learning Development Consultants have extensive subject matter expertise and can tailor our existing material or develop fully bespoke courses to cater for your specialist needs.

  • Assessment and Development Centres
  • Certification, Accreditation and Qualification
  • Change Management
  • Coaching and Mentoring
  • Communications and Marketing
  • Competency and Capability Frameworks
  • Creative Thinking, Creativity and Innovation
  • Critical Thinking, Problem Solving and Decision Making
  • Customer Service and Stakeholder Management
  • Developing Self
  • Equality, Diversity, Inclusion and Disability
  • Governance, Risk and Finance Management
  • Health, Safety and Welfare
  • Human Resources
  • Knowledge Management and Information Technology
  • Leadership and Management Styles
  • Learning Needs Analysis
  • Managed Services
  • Management Communication
  • Measurement and Evaluation
  • Motivation
  • Partnership Building
  • Performance Management
  • Policy and Legislation
  • Project and Programme Management
  • Psychometric Instruments
  • Safety Leadership
  • Strategy and Organisation
  • Team Building
  • Trust, Ethics, Authentic and Ethical Leadership

Case studies

Tekmar Energy

Team Leaders and Supervisors Management Programme

Context

Tekmar Energy is a developer and manufacturer of protection systems for the undersea cables used to link wind turbines to the power network on land. Tekmar’s revenues have increased six-fold since 2009 and its workforce has grown to 60 employees. As a result of this rapid growth, employees from the shop floor have been promoted to positions of team leaders and supervisors and have not had the training to support this role, particularly in terms of people management skills.

Objectives

The objectives of the programme were that team leaders and supervisors would be able and willing to:

  • Accept the authority of their position
  • Confidently lead
  • Take ownership of their team
  • Set targets for teams
  • Resolve issues
  • Identify root causes
  • Communicate solutions / outcomes of actions taken
  • Recognise that they are no longer “one of the lads”
  • Handle disciplinary issues effectively
  • Work effectively as a management team
  • Improve team working across the shop floor

Solution

A partnership approach was adopted at the outset with an Eliesha consultant spending some time on site at Tekmar in order to gain insight into what the management team wanted to achieve from the programme and to the problems encountered by the team leaders and supervisors and included:

  • Meeting with senior managers and the learners
  • Understanding the business, its strategy, objectives and challenges
  • Understanding the expectations of senior managers (quantitative and behavioural)
  • Identifying the existing competency and required development of the learners
  • Identifying and developing a training programme that meets the expectations of senior managers and develops the learners to enable the business to meet its challenges and achieve its objectives
  • Designing a team building event for the "management team"

Outcome

The programme developed was fully embraced by Tekmar.  The partnership approach adopted at the outset meant that Eliesha was in constant communication with the client and had a real understanding of their needs and expectations. 

The Leadership Development Programme has had a significant positive impact for Tekmar. It has provided a range of skills for Supervisors and Team Leaders whilst increasing their confidence to use such skills in the workplace. There is evidence of high levels of learning acquisition and good levels of required changes to behaviour. There is also evidence that the programme has positively impacted upon Accidents, Discipline and Quality.

European Medicines Agency

Personal & Management Development and Leadership and Management

Context

The European Medicines Agency (EMA) is a decentralised body of the European Union and its main responsibility is the protection and promotion of public and animal health, through the evaluation and supervision of medicines for human and veterinary use.  Eliesha was awarded a contract to provide a range of personal and management development interventions to meet the training requirements of staff within Agency. 

The requirement was to provide a range of off the shelf courses that required partial adaptation to include EMA’s policies and procedures, although there was also a requirement for the creation of an additional range of learning interventions to meet the changing needs of the Agency and its staff.

Objectives

EMA required a selection of learning interventions in order to train staff in the desired skills for the performance of their tasks and responsibilities as well as enable them to develop their existing and additional competencies. A core set of personal development workshops was required, with additional requests as and when required to support business activities.

Solution

Eliesha provided a range of off the shelf courses which were aligned to the objectives of the Agency.  Courses were adapted to include EMA policies and procedures and were fully re-branded in line with EMA branding.  Courses were aimed at all levels of staff within the Agency, as well as staff from other European Agencies. These courses included:

  • Communication Skills
  • Counselling at Work
  • Customer Service
  • Dealing with Difficult People
  • Essential Skills for Training
  • Harassment in the Workplace
  • Influencing and Negotiating Skills
  • Performance Evaluation for Appraisers
  • Project Management
  • Stress Management
  • Time Management
  • Change Management
  • Interpersonal Skills
  • Interviewing Skills
  • Meeting, Contributing and Chairing
  • Mentoring & Developing People
  • Minutes and Agendas
  • Objective Setting
  • Organisational Skills for PA’s
  • Presentation Skills
  • Report Writing
  • Stress Management for Managers
  • Team Work
  • Creative Thinking & Problem Solving

In order to support the additional needs of EMA, Eliesha also designed a range of bespoke training interventions as detailed below:

  • Management Development Level 1: A 3 day course for first line managers
  • Management Development Level 2: A 1 day course aimed at middle managers and also builds upon Level 1
  • Management Development Level 3: A 1 day strategic course aimed at senior managers within EMA
  • RACI: Responsible, Accountable, Consulted and Informed Training
  • Supervisory Skills: A 1 day intensive course aimed at giving an introduction to the key supervisory skills required in EMA
  • Mediation Skills: EMA requested a 1 day bespoke Mediation Skills course aimed at Listening Points and Staff Committee

Eliesha also supported EMA in a number of other areas including:

  • Consultancy: Eliesha provided one to one consultancy to the senior management team in line with change management and organisational restructuring
  • One to One Coaching: Eliesha provided a number of one to one coaching sessions with a member of the senior management team within EMA who had specifically requested coaching as part of their personal development in order to improve their current skills within their job role
  • Facilitation of Head of Sector Training: Information gathered from a staff management survey in 2008 identified a requirement for short, sharp management training sessions delivered by managers to assist other managers in improving their core skills areas

“"Eliesha has been delivering a range of personal and management development courses for us, since 2008. Working with us, Eliesha designed a range of bespoke training courses. They also assisted us in some other areas such as one to one coaching and Level 3 evaluation. They have worked towards understanding our needs. Courses delivered by Eliesha trainers are always well received by the delegates with excellent feedback."”

Head of Human Resources Sector European Medicines Agency

Outcome

In order to support EMA to gauge the impact of learning back in the workplace, Kirkpatrick Level 3 Evaluation was piloted on pre-selected courses delivered by Eliesha.  Telephone Interviews took place with both delegates and their line managers 3 months post the workshop to establish what affect the training had on both individual performance and, if applicable, team performance. The results were positive and indicated the learning had been successfully implemented back in the workplace and had an overall positive impact.  The process also provided feedback to Eliesha to assist in further developing learning interventions in line with current Agency requirements.

Eliesha developed an in-depth understanding of the Agency through adopting a partnership approach to ensure that when developing, designing and delivering interventions they were fit for purpose and met the training objectives of the organisation and its staff as well as offering a value for money service.

Our accreditations and affiliations

CMI ILM Approved Centre Iosh Agored Cymru Chas SGS ISO 14001 SGS ISO 9001 Cyber Essentials Prince2 Training Organisation Better Business Cases
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