Give your customer service a boost with our new pearls of wisdom®

8 September 2017

Customer service is at the forefront of every industry in the world. No matter what you’re selling or what service you’re offering, wanting to leave your clients with a lasting and positive impression is universal. People will always share details of poor customer service more readily than great customer service, so one big slip can often outweigh dozens of great experiences.

Having developed long-standing partnerships with large private sector organisations like Royal Mail Group and IKEA, and big public-sector bodies such as the Welsh Government and HMRC, we know a thing or two about world-class customer service. Consistently going above and beyond our clients’ expectations is a chief reason why they return again and again for new training solutions to keep up with an ever-changing business landscape.

With this experience behind us and importance in mind, we have developed a new range of our popular micro-learning tools - pearls of wisdom® - based all around customer service. They’re 3-4 minute videos which offer short and sharp bursts of learning, introducing various topics and brushing up on important skills. 

The videos include a range of topics such as ‘Lousy Listeners’ and ‘Speaking to Customers’ which are useful reminders on how to communicate with customers and clients. Videos like ‘What Customers Want’ are helpful in getting inside a customer’s mindset, so staff can provide the best service possible.

Our pearls of wisdom® videos cover a range of tools and techniques and can be accessed flexibly across a number of devices for ‘just in time’ learning, which can be done on the job, as it is needed. The short and engaging format of the videos makes them an effective learning tool for your staff, and a cost-effective solution for performance improvement in your business. We also provide individual logins to monitor staff engagement.

There are over 220 pearls of wisdom® available, offering expert insights into leadership and management models, tools, methods and techniques. You can purchase pearls chosen specifically for your organisational needs or as one of our toolkits, either to support more formal learning, or target specific L&D challenges in your business.

Our newest toolkits include:

• Health and Wellbeing

• Equality, Diversity and Inclusion

• Customer Service

If you are interested in our pearls of wisdom® and would like to chat to us or see a demo, please don’t hesitate to contact us.



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CMI ILM Approved Centre Apprenticeships Iosh Agored Cymru Chas SGS ISO 14001 SGS ISO 9001 Cyber Essentials
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