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1:1s and Coaching for Remote Workers
This virtual workshop is designed to help managers understand how they can use one-to-one meetings to achieve optimum performance from staff who are working remotely. It will highlight how they ensure that colleagues are integrated with their teams and feel supported to continue delivering what the organisation needs. Learners will find out how to design coaching conversations that balance the need for high performance with welfare support for those working remotely.
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Adaptive Leadership
A style of leadership that is flexible and adaptable is a common requirement for people, as well as organisations, in modern times. Adapting to changing situations is a constant activity for everyone: those who can quickly, without causing distress to themselves and others, are more resilient and more likely to succeed in those circumstances than those who can’t. This virtual workshop explores and explains the theory of adaptive leadership, as well as the differentiation between the technical and adaptive elements of an organisational challenge.
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Brilliance at Resilience
In a stressful, uncertain, fast-changing world, boosting resilience in individuals and communities is more important than ever in helping us to prevent, reduce and better manage stress, depression and other mental illness, while boosting self-confidence and our ability to cope. Eliesha can provide two versions of this workshop depending on your requirements: one that explores resilience awareness and skills for all staff, and one that is tailored for managers and team leaders looking to learn more about resilience for themselves and their staff.
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Coaching as a Leadership Style
By looking at different leadership styles, including the idea of the ‘Incomplete Leader’, this virtual workshop encourages the move from ‘manager as guru’ to ‘leader as coach’. Leaders need to be equipped with the basic techniques of coaching as well as knowledge of the appropriate times to apply this style. There is specific focus on the GROW model as a starting point to developing active listening and questioning skills and an explanation of how a coaching approach in day-to-day management can support others to find their own solutions - creating engaged, motivated and productive teams.
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Coaching Conversations
With more and more professional managers expected and encouraged to be 'coaches' in the workplace, this virtual workshop explores how coaching can be woven into the day-to-day role of a modern manager via coaching conversations. It explains why coaching conversations are so powerful, why coaching is being encouraged in the workplace and when it is appropriate. It also outlines where coaching conversations fit within the performance review process.
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Communicating with Impact
In challenging times it is even more important to be able to communicate with impact, adjusting our style to best meet the needs of multiple stakeholders. This virtual workshop focuses on the importance of flexible communication and on self-assessment using five separate scales. Having identified personal preferences, learners take the important step to considering how to adjust their style to best fit the needs of their stakeholders, especially their manager and their teammates.
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Creating an Engaging Culture
Understanding employee engagement is key to building high performing teams. With engaged employees comes discretionary effort and improved performance. This virtual workshop looks at how to build and sustain contribution and satisfaction (the two key elements of engagement) within your team. It also explores the vital role that psychological safety can play in relation to employee engagement and increased team performance.
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Creating a Productive Day
Whilst patterns (and locations) of work continue to increase in unpredictability, there is value in professionals exploring the steps they can take to create productive days. A few simple changes in behaviours, practices and etiquette amongst everyone, and perhaps a few mindset changes as well, can make a huge difference to the number (and importance) of things crossed off ‘to-do’ lists at the end of every working day. his session is equally appropriate for those working in an office and working remotely.
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Customer Excellence
This virtual workshop introduces Customer Excellence: understanding the needs of a customer and how to meet them. Learning includes how personality types can impact communication with customers and, ultimately, how this can cause conflict or dissatisfaction. A simple activity helps raise awareness and encourages learners to think of ways to provide customer excellence through knowing their customers. Also explored are questioning techniques and listening skills, both of which can be the difference between customers feeling valued and doing taking their business elsewhere.
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Dealing with Challenging Conversations
This interactive and participative session is designed for staff who want to refresh and develop their skills for working with customers who present challenging behaviours. It focuses on tools and techniques for diffusing difficult conversations, including listening to customers with empathy, understanding the power of language, and more. Learners are encouraged to produce an action plan, including SMART objectives, at the end of the session.
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Individual Change Journey
A great deal of change is initiated outside of our direct control and this can lead to feeling overwhelmed, anxious and stressed. However, individuals are not simply passive recipients of change and there is a great deal they can do personally to manage, and often ultimately benefit from, the many changes that take place in work and personal lives. Individuals often have more control over their personal engagement with change than they may think. This virtual workshop provides valuable insight into individual change experiences as well as strategies and approaches to help individuals both survive and thrive on their individual change journey.
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Introducing Emotional Intelligence
Recent research makes a strong case for how Emotional Intelligence (EI) skills significantly benefit whole organisations. Now more than ever, leaders need to be equipped with an understanding of EI and basic skills which they can develop and grow for themselves and with their teams. This virtual workshop delivers an understanding of what the term Emotional Intelligence means and how individuals can assess their own capacity for it, as well as introducing techniques that will develop and improve it.
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Leadership
Effective leadership is critical to the on-going performance of any team. Furthermore, understanding the difference between leadership and management, as well as recognising when and how to lead and when to manage is also essential. This virtual workshop looks at what effective leadership is and specifically how it differs from day-to-day management, teams are lead effectively through those circumstances and moments when only leadership will do.
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Leading in VUCA Times
Now more than ever, organisations are required to evolve continuously to succeed. This virtual workshop introduces four key areas (Volatility, Uncertainty, Complexity & Ambiguity) to consider for leading today and into the future, and how to support workforces. Learning content introduces the idea of VUCA, both in understanding what VUCA stands for, and the ‘antidote’ to each element. Individuals with management and leadership roles who are genuinely curious to understand the effect continual change has on themselves and others around them will get the most from this engaging session.
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Leading Strategic Change
Why do organisations change, and what makes that change strategic? This virtual workshop explores the answer to these questions as well as looking at why leadership of strategic chance is so important. There are many models of change available to organisations, but learners will explore a generic overview model and look at leading change across boundaries.
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Managing a Hybrid Team
The world of work has gone hybrid and isn't going back any time soon! Employees all over the world now expect at least some remote/flexible working as part of their role, where possible. This session aims to equip managers with some skills and understanding to better lead a hybrid team in a way that maintains high performance and strong engagement; and addresses the varying needs of the individuals that report to them.
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Managing Remote and Dispersed Teams
Remote management is different from traditional management. Working in modern organisational structures which include remote teams in dispersed locations requires higher co-operation, higher trust and greater resilience. Modern technology supplies many ways of connecting people but, simultaneously, generates more opportunities for misunderstanding, confusion and chaos. Organisations must equip modern managers and leaders with the fundamental knowledge, skills and mindsets of effective remote management, and this engaging virtual workshop provides valuable insights into these fundamental areas.
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Mental Health Awareness
This virtual workshop is designed to develop a greater awareness of what it means to be mentally healthy, the current context in wider British society, signs to watch out for in yourself and others and methods for combating stress. It also shares 10 top tips for maintaining positive mental health. It's designed for all staff who want to learn more about mental health awareness, as well as L&D or HR professionals who are curious about how to recognise the signs and symptoms of distress.
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Mentoring
Mentoring is the practice of guiding and advising a colleague from a place of experience, knowledge and expertise. This interactive virtual workshop aims to help managers establish high quality, ethical mentoring relationships. It focuses on how mentoring differs from other leadership relationships, balancing empowerment with advice, the key skills of mentoring and, finally, covers the important aspects of ethics and boundaries.
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Mindfulness: An Introduction
This virtual workshop encourages learners to trial a range of mindfulness practices. It introduces learners to Mindfulness by providing an understanding of what it is; how it can be used on a day-to-day basis (including at work), and giving an insight into some of the research that supports its effectiveness. It also includes the opportunity to practice three mindfulness techniques.
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Mindfulness: Importance Across Wider Society
This virtual workshop outlines how mindfulness has come to be such an important part of society; what practical evidence and examples can be provided to demonstrate its benefits to a wide variety of people; what it involves and what the most common benefits are. It also includes the opportunity to learn and practice two mindfulness techniques.
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Mindfulness: The Power of Gratitude
This virtual workshop outlines some of the health benefits of mindfulness practice, including its ability to combat depression. It also highlights the value of simple gratitude and how to record it in order to bring a different focus to life. The session includes the opportunity to learn and practice two further mindfulness techniques. Finally, it considers the quality of our lives and how much difference Mindfulness can bring.
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Motivation at Work
A one-hour session exploring the topic of motivation and identifying what motivates you. This webinar looks at motivation in a pragmatic way, helps participants understand what motivates them and encourages them to reflect on how they can use that knowledge to help them boost their motivation at work. There is the option for participants to complete Drives, a motivation questionnaire which defines what motivates, enthuses and drives people at work.
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Organising and Delegating
Managing others requires the effective planning and allocation of work to your team. Furthermore, personal effectiveness as a manager will also require you to sometimes delegate work to others. As a leader, you may also need to empower your team or individuals as part of their development. This virtual workshop explains the difference between allocation, delegation and empowerment, and examines when it is most effective and appropriate to do each with your team.
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Personal Effectiveness
Understanding the ingredients of personal effectiveness is essential for all leaders. This virtual workshop examines the concept of personal effectiveness and takes learners through some simple steps they can take to increase the effectiveness of their work. Topics include the setting of personal goals, taking personal responsibility, avoiding the "efficiency trap" and the managing/prioritisation of an individual's time. Being able to prioritise effectively and manage time well ensures that people are able to maximise productivity, whilst increasing job satisfaction and wellbeing.
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Personal Productivity
Don't you love it when someone shows you a little trick that saves you loads of time? Perhaps a computer shortcut that you didn't know existed? That's the philosophy behind this virtual learning workshop: techniques for saving time and getting more done, which will inspire learners to try different things, and try things differently. There’s space, too, for the attendees on the course to share with others their own personal productivity techniques – so the inspiration will be different every time!
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Problem Solving and Decision making
This virtual workshop webinar covers the essential aspects of solving workplace problems and making good workplace decisions. It introduces a step-by-step approach to identifying problems, identifying the root cause, generating possible solutions and ensuring the best solution is selected via effective and objective decision-making. Techniques covered include The 5 Whys, Root Cause Analysis, Pareto Analysis, Fishbone Diagrams and Input/Impact Matrix, amongst others.
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Strengths-based Coaching
This interactive virtual training session introduces strength-based coaching as a solutions-oriented practice that effectively engages and helps any workplace performer enhance and improve their workplace behaviour and, as a result, their performance. It outlines a coaching approach to management that focuses on individual strengths and approaches performance in a positive, forward-thinking way. The specific process rehearsed in this session draws upon Appreciative Inquiry and the Feedforward Interview.
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Stress Management
In 2019 the Heath and Safety Executive reported there were
602,000 workers suffering from work related stress and 12.8 million working days were lost due to work-related stress.
Organisations need to proactively ensure that their workforce is aware of how to deal with stress before it sets in, and knows what preventative measures to take. This virtual session helps learners with a better understanding of stress, how our bodies and minds cope with it and some top tips on how to mitigate it.
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Sustaining Performance of Remote Teams
This virtual session focuses on the key elements for sustaining and even improving the performance of remote teams and remote workers. Working remotely comes with a host of benefits for both workers and organisations they work for. It also comes with some interesting challenges for managing of the arrangement to get the best outcomes for all parties. Through the 'Three Ws' model, learners will look at some of the key approaches and mindsets required to sustain a healthy and successful remote working culture.
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The Leader in You
"Hang on, I'm in charge!" That first moment of management is one of exhilaration for some... and dread for others. This workshop examines some of the common challenges faced by new and existing managers and explores some popular models and styles of leadership available to them. Learners will be prompted to consider what type of leader they are, as well as what type they need to be.
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Time Management
Do you often feel that you don’t get as much done during the day you would like? Whether that is at work or at home. Time management - particularly for busy people - is not an innate skill. It must be developed and learned like any other soft skill that a professional needs. This session includes an insight into where attendees currently spend their time, identifies "time drains" and looks to limit their impact, covers the art of delegation to save time for everyone, and introduces some time management tools for learners to introduce into their routine.
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Unconscious Bias
This interactive and engaging virtual workshop helps learners to identify the role of unconscious bias in everyone's thinking and the part it plays in behaviour. Explaining the natural reasons behind its existence, it explores how the brain gets from bias to action, the most common types of unconscious bias and how personal values affect and contribute to individual bias. It goes on to consider methods to deal with common unconscious biases, and how to be aware of its impact on work.
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Understanding Impostor Syndrome
Impostor Syndrome is the psychological pattern of individuals doubting their accomplishments. Those affected can fail to believe that their success or position has been legitimately achieved as a result of their own skill or hard work, often despite objective evidence to the contrary. Even if that doesn't sound familiar, it has been estimated to affect as many as two thirds of working professionals, so its impact in any given organisation is high. This virtual session explains how Impostor Syndrome works and - most importantly - how to start addressing it.
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Working Effectively in a Hybrid Team
With so workforces embracing hybrid working, where individuals split their time between an office/formal environment and a remote one, it's important to support these workers with the skills and knowledge they need to make the most of this arrangement. The aim of this workshop is to empower staff members to consider their own needs and take responsibility for the performance, development, communication and wellbeing aspects of their work that can support them to thrive in a hybrid working team.
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Working From Home Effectively (Toolkits)
This suite of 15 virtual workshops delivers the most important knowledge, skills and behaviours needed for working from home effectively. There are 5 different categories, each containing 3 engaging virtual sessions: Key Tools, Developing Remote Teams, Practicalities, Psychological Tools and Wellbeing. For more information about the virtual sessions in each category, please get in touch using the link at the bottom of the page.
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Values-Centred Coaching
What does the current state and rate of change mean for workplace coaching? As a practice and style of leadership it should be well suited, with a need to redefine accountability, encourage innovation and develop real empathy in our relationships. However, some traditional models with their emphasis on ‘goals’ have resulted in coaching conversations having to be re-set time and time again. This session looks at another, more currently relevant model – one that puts values at the heart of the coaching conversation instead of goals.