Good administration is the ‘oil in the machine’ of any successful business. The related abilities and competencies show up everywhere and are crucial to smooth running and a consistent customer experience.
The Level 3 Business Administrator programme provides a comprehensive grounding in modern business fundamentals. It builds the confidence to take ownership, adapt to changing demands and make positive contributions.
It is a rewarding, work-based development pathway growing critical skills and providing valuable, on-the-job training and support.
At a glance:
| Duration: | 14 months + End Point Assessment (EPA) process |
| Study method: | Vocational development programme delivered via virtual workshops, online support and on-job application of learning |
| Apprenticeship: | Level 3 Business Administrator (ST0070) |
| Extra qualification: | CMI Level 3 Certificate in First Line Leadership & Management |
| Start date: | Rolling |
| Contextualisation available: | Yes |
This programme is for you if…
- You deliver administrative services in your organisation, meaning:
- Any of the routine tasks, communication and decisions which help it to achieve its objectives
- You need practical tools to boost team performance, motivation, and productivity.
- You want a recognised qualification to support your career progression and underline your leadership potential.
You will learn to…
- Use business software, systems and digital tools effectively
- Produce accurate records, reports and business documents
- Make informed decisions and solve workplace challenges
- Build productive relationships and communicate with confidence
- Maintain quality standards and identify improvements
- Plan, organise and coordinate activities, meetings and resources
To read more about our delivery of this specific apprenticeship, click below to download our prospective learner brochure.
Keep reading down this page to read about our delivery and support of apprenticeships, as a programme of vocational learning.
Flexible, Supportive Learning Journeys
Our apprenticeship programmes offer the flexibility that modern workforces need. We achieve this through the creation of equally engaging face-to-face and virtual learning environments, and effective use of our Learning Management System (LMS).
Our interactive workshops, whether hosted in-person or online, create safe, engaging spaces to introduce new thinking, approaches and tools and them to existing responsibilities. Our LMS provides anytime access to informative learning content.
All apprentices benefit from the support of their expert Programme Tutor (including assessment support and coaching) and our experienced learning administrators.
Key Features & Added Value
Eliesha delivers learning programmes that fully meet the Level 3 Business Administrator apprenticeship standard (ST0070). This employer-designed, occupation-focused qualification, allows employers to develop a comprehensive set of knowledge, skills and behaviours in new or existing staff members.
We offer an end-to-end service, including consultancy and skills assessment in relation to existing workforce development and training, through to effective delivery, successful End Point Assessment (EPA) and post-learning evaluation of impact.
We invest the following in our programmes as value added services, included with no increase to the standard rate:
- Skills matrix self-assessment and review of existing role and qualifications
- Alignment of workshop materials to required business vision, values and behaviours (internal programmes)
- Measurement and evaluation of learning interventions and post-learning impact using the Kirkpatrick Methodology
- Line Manager engagement; improving apprentice engagement with the programme and enhancing their development dialogue with apprentices through shared reviews, optional attendance of induction session
- Infrastructure investment – e.g. e-portfolio system – enabling full transparency of learning progression and tracking and evidence of the 20% off-the-job activities to be uploaded.
Extra CMI Qualification
As an Approved Centre with the Chartered Management Institute (CMI), we offer all our apprentices the opportunity to complete a CMI Level 3 Certificate in First Line Management & Leadership alongside their apprenticeship.
This introduces learners to the practice of people management and shows them how their new knowledge and skills applies to it. As leadership development experts, we naturally believe it is never too early to prepare for leadership responsibility. This extra qualification will evidence apprentices’ ability to step up with confidence, consistency and professionalism when the opportunity for progression arises.
Contextualised Programmes
Our Level 3 Business Administrator apprenticeship develops a standard set of knowledge, skills and behaviours, but we are still able to contextualise this development to your requirements and priorities, Our L&D experts and 25 years of successful workforce development allow us to collaborate with our customers on learning programmes that are targeted at specific workforce development objectives, and apprenticeships are no different.
This contextualisation is possible for programmes with all learners working for the same employer (or group of employers), which are subject to minimum numbers. If you have partner organisations, suppliers or subcontractors within your sector or with close alignment to your business, we would be pleased to explore a cohort of learners from these employers, as well as your own apprentices – a successful example of this approach is our ‘University Open’ programmes, populated with staff from various Higher Education Institutions in the London area.
Feedback on our Apprenticeship Programmes
“I was fully supported by all of the Elisha team and felt they were in my corner each step of the way.“
“I was surprised at how much help and support there is available, and the quality of the learning materials provided.”
“Being an apprentice with Eliesha was enjoyable and very well supported. My tutor and Eliesha were proactive with support, understanding of the challenges of being a learner with a full time role – they kept in touch often enough to keep me on track but not be too overwhelming.”
“The final step of an EPA isn’t an exam – it’s an opportunity to showcase all you have done and reflected on with immense pride.”
“The benefit of applying technical knowledge in real time to real life situations helps to embed the learning. An apprenticeship was the best way for me to learn, I wish I’d done one sooner!”
“Learning and development is fun, you will find so many useful hints, tips and strategies – some of which you will continue to use long after you finish the apprenticeship. You will grow in confidence, and you will open the door to new opportunities in the future.”
Case Studies
We have been delivering successful apprenticeship programmes since the creation of the modern system in 2017. Below, you can explore some examples of the impactful leadership development journeys we have helped our customers to provide, using the popular (but discontinued) leadership & management standards:
wienerberger UK
We worked with Europe’s largest manufacturer of bricks and clay blocks to help them invest their Apprenticeship Levy funds into a carefully tiered and highly impactful internal leadership development programme, taking supervisors and managers from various sites in England through either the Level 3 and Level 5 Management Apprenticeships.
South Tyneside Council
Supporting a large local government organisation with a leadership development programme that utilised their Apprenticeship Levy funds, upskilled and developed committed aspiring and middle managers who wished to take on more senior roles and followed the Council’s pre-defined ‘Leadership Model’.
To find out more about our Level 3 Business Administrator apprenticeships and discuss how it can fit within your learning & development plans, get in touch with our friendly and experienced team now: