Aimed at those with responsibility for operational teams and/or functions, the Level 5 Operations Manager apprenticeship delivers powerful new knowledge and skills around resource, stakeholder and change management, operational/strategic planning and data analysis.
This learning programme offers a rewarding, work-based pathway to developing critical skills in the ‘middle’ role of leading and managing people in an organisation. Apprentices benefit from valuable, on-the-job training and support while remaining in paid employment throughout.
This programme is for you if…
- You are an experienced team leader or middle manager looking to step up.
- You manage teams and/or projects and need to start thinking more strategically.
- You want to drive operational improvements and organisational success.
- You are responsible for budgets, performance, and stakeholder relationships.
- You want a recognised qualification to enhance your leadership career.
You will learn to…
- Develop and implement plans to achieve business goals.
- Lead and manage high-performing teams.
- Manage budgets, resources, and operational processes effectively.
- Navigate complex workplace challenges and drive continuous improvement.
- Influence and negotiate with stakeholders at all levels.
- Apply coaching and mentoring techniques to support staff development.
To be eligible, the prospective learner’s role should broadly involve – or be soon to involve – delivering operational plans, building both internal & external relationships and managing projects.
To read more about our delivery of this specific apprenticeship, click here or on the button below to download our brochure for prospective learners. To find out more about our supportive and engaging delivery of management apprenticeships, keep reading down the page.
Our Vision & Belief
From our senior leadership team through to our Programme Tutor/Coaches, everyone at Eliesha is passionate about providing a supportive and enriching learning experience for our apprentices, whatever stage of their career they have reached. This stems from a belief that highly competent managers and leaders make a significant difference to the success of their organisation and that the core skills, knowledge and behaviours of effective management are relevant across all sectors and professions.
Confident managers with the skills to lead in a modern organisational context are proven to underpin enhanced productivity, greater staff engagement and a more positive environment for the entire workforce.
We have more than 20 years of experience as leadership development specialists – supporting everyone from aspiring future leaders to board-level senior executives, and we take pride in using this experience help our apprentices to develop and sustain long and fulfilling careers.
Flexible Pathways to Success
Eliesha’s “Pathways to Success” Management Apprenticeships deliver improved flexibility that meets the requirements of a distributed workforce and associated operational demands. This is achieved through effective use of our Learning Management System (LMS), enabling apprentices to experience engaging, accessible and intuitive learning content.
Our learning environment, incorporating virtual or face-to-face classrooms, is enhanced with one-to-one coaching and support to enable apprentices to ‘learn anywhere’. Additionally, our approach enables apprentices to accelerate the application of their learning into improved workplace practices and performance.
Key Features & Added Value
Eliesha delivers programmes to fully meet the comprehensive Level 3 Team Leader and Level 5 Operations Manager standards. These employer-designed, occupation-focused qualifications, most recently updated in 2024, allow organisations to support existing or new employees with a highly relevant set of enhanced knowledge, skills and behaviours.
Our programmes offer an end-to-end service, including consultancy and skills assessment in relation to existing workforce development and talent management, through to effective delivery, successful End Point Assessment (EPA) and post-learning evaluation of impact.
As a key benefit, we invest the following in our programmes as value added services, included with no increase to the standard rate:
- Skills matrix self-assessment and review of existing role and qualifications
- Alignment of workshop materials to required business vision, values and behaviours (for internal programmes only)
- Measurement and evaluation of learning interventions and post-learning impact using the Kirkpatrick Methodology
- Line Manager engagement; improving apprentice engagement with the programme and enhancing their development dialogue with apprentices through shared reviews, optional attendance of induction session
- Infrastructure investment – e.g. e-portfolio system – enabling full transparency of learning progression and tracking and evidence of the 20% off-the-job activities to be uploaded.
Eliesha Alumni
On successful achievement of any accredited qualification with Eliesha, learners are offered free, lifetime access to the exclusive Eliesha Alumni network. This online portal is regularly updated with valuable learning content, curated to help newly qualified learners continue their ongoing personal development journey.
Qualified leaders and managers must continue dedicating time to CPD – staying on top of the latest thinking and best practice in their complex and ever-evolving world of responsibility. Eliesha Alumni is designed to makes this as easy as possible, providing insightful articles, interactive questionnaires, valuable microlearning content (including our pearls of wisdom®) and invitations to live, free-to-attend webinars and workshops.
‘Open’ Apprenticeship Programmes
Eliesha runs ‘Open’ Apprenticeship Programmes, enabling employers to enrol managers on a programme alongside learners from other organisations. They open up a route to comprehensive, Levy-fundable* leadership development for any organisation and number of learners, and mean the benefits of learning within a cohort is accessible even to apprentices enrolling as individuals.
We start new Open Programmes at both Level 3 (Team Leader) and Level 5 (Operations Manager) every year – usually delivered in our engaging virtual learning environment. This makes them accessible to managers working more than 50% of their contacted hours anywhere in England.
*Apprenticeship Levy-paying organisations can use their Levy funds, or we can help non-Levy-paying organisations to access Government funding for 95% of their delivery costs.
CMI Qualifications & Chartered Manager Status
As an Approved Centre with the Chartered Management Institute (CMI), who contribute to the design and ongoing appraisal of management apprenticeship standards, we offer all our apprentices the opportunity to complete a CMI Certificate in Management & Leadership alongside their apprenticeship, at either Level 3 or 5 (as appropriate). Adding the achievement of this qualification to the programme is possible thanks to their learning content’s close alignment with the apprenticeship standards and our extensive experience in designing and delivering accredited programmes towards CMI qualifications.
The CMI is the only organisation that can award ‘Chartered Manager’ status and one of the routes towards this prestigious achievement is the completion of the Level 3 (Team Leader) or Level 5 (Operations Manager) apprenticeship. On successful completion of End Point Assessment, our management apprentices can apply for either Foundation Chartered Manager or full Chartered Manager status. Eligibility for the two option comes down to the apprenticeship completed and the amount of relevant management experience gained to date – Eliesha’s friendly and supportive Accredited Centre team will guide any of our apprentices through this process if they would like to pursue it.
Useful Information
We have produced lots of useful content to help you better understand the management apprenticeships opportunity and our delivery of them as high quality leadership development:
Apprentice Feedback & Reflection
“I was genuinely surprised by the depth of knowledge and practical implementations. The apprenticeship explores a number of topics related to operational excellence, leadership, and management that could go beyond what I initially anticipated.
“Also, unlike strictly theoretical courses, the apprenticeship often involves sharing real time work experience that enables me to immediately apply the skills and techniques in my projects”
– Pravinkumar, Senior Manager/Delivery Lead & Management Apprentice
“[My apprenticeship] has helped me connect with people in a different way and raise my self-awareness. The way I communicate has been impacted as I better recognise how my actions impact others.”
“This in turn helps the way I facilitate engagement sessions, give advice, coach/mentor, lead, manage, negotiate and create information for consumption from colleagues.”
– Shauna, People Advisor & Management Apprentice
It’s a very interesting and useful apprenticeship and Eliesha deliver the course very well and with an enormous amount of support. The most beneficial [programme element] for me, is the key skills of a manager and leader and the differences between the two. There are times and places for both within an organisation, but leadership skills are those that can be applied inside and outside of work.
– Emily, Senior Commercial Manager & Management Apprentice
Case Studies
wienerberger UK
We worked with Europe’s largest manufacturer of bricks and clay blocks to help them invest their Apprenticeship Levy funds into a carefully tiered and highly impactful internal leadership development programme, taking supervisors and managers from various sites in England through either the Level 3 and Level 5 Management Apprenticeships.
South Tyneside Council
Supporting a large local government organisation with a leadership development programme that utilised their Apprenticeship Levy funds, upskilled and developed committed aspiring and middle managers who wished to take on more senior roles and followed the Council’s pre-defined ‘Leadership Model’.
To find out more about our delivery of Management Apprenticeships,
get in touch with our friendly and experienced team now:
